FAQ

1. Orders & Purchasing

How do I place an order?

Simply browse our website, add your desired products to the cart, and proceed to checkout. Follow the instructions to complete your purchase securely.

Can I modify or cancel my order after placing it?

Orders can only be modified or cancelled within a limited time after placement. Please contact our support team as soon as possible.

Do I need an account to order?

No, you can checkout as a guest. However, creating an account allows you to track orders and manage your purchases easily.

2. Payment

What payment methods do you accept?

We accept:

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay / Google Pay (if available)
  • Bank transfer (for selected orders)

All payments are processed securely through certified providers.

Is my payment secure?

Yes. We use encrypted payment gateways compliant with international security standards (PCI-DSS).

3. Shipping & Delivery

Do you ship internationally?

Yes, Axora Tools ships to most countries worldwide.

How long does delivery take?

  • Europe: 3–7 business days
  • USA: 3–7 business days
  • International: 5–15 business days

Delivery times may vary depending on product availability and destination.

Do you offer free shipping?

Shipping costs are calculated at checkout. Free shipping may be available on selected products or promotions.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email.

4. Returns & Refunds

Can I return a product?

Yes, you can return products within 14–30 days (depending on your location and applicable laws), provided the item is unused and in original packaging.

How do I request a return?

Contact our support team with your order number and reason for return.

When will I receive my refund?

Refunds are processed within 5–14 business days after we receive and inspect the returned item.

5. Products & Warranty

Are your products covered by warranty?

Yes, most products come with a 1–2 year warranty, depending on the item.

What should I do if my product is defective?

Please contact us with:

  • Order number
  • Photos or videos of the issue

We will provide repair, replacement, or refund based on the case.

Are your tools suitable for professional use?

Yes. Our products are designed for both professional and DIY use, with high-quality standards.

6. Taxes & Duties

Are taxes included in the price?

  • EU customers: VAT is included where applicable
  • USA customers: Sales tax may be applied at checkout
  • International orders: Import duties may apply

7. Account & Support

How do I contact customer support?

You can reach us via:

We aim to respond within 24–48 hours.

Do you offer bulk or B2B pricing?

Yes, we offer special pricing for bulk orders and business clients. Contact us for a custom quote.

8. Safety & Usage

Are your machines safe to use?

Yes, all products are designed according to safety standards. Always follow the user manual and safety instructions.

Do generators and pressure washers include voltage stabilization?

Yes, many of our generators include AVR (Automatic Voltage Regulation) technology for stable output.

9. Other Questions

Do you restock sold-out products?

Yes, most products are restocked regularly. You can contact us for availability updates.

Can I request a product that is not listed?

Yes, we can source specific tools upon request for B2B clients.

10. Company Information

Our contact information is posted below:
AXORA TOOLS LLC 
support@axoratools.com 
5830 E 2nd St, Ste 7000, 32940, Casper, Wyoming 82609, USA
+1 (307) 445-4466