Legal Notice

Last Updated: March 28, 2026

In compliance with US business disclosure requirements and the EU E-Commerce Directive (Directive 2000/31/EC), the following information identifies the operator of this website.

1. Company Information

  • Company Name: Axora Tools LLC
  • Legal Form: Limited Liability Company (LLC) registered in the State of Wyoming, USA
  • Registered Address: 5830 E 2nd St, Ste 7000, 32940, Casper, Wyoming 82609, USA
  • Email: support@axoratools.com
  • Phone: +1 (307) 445-4466
  • Website: https://axoratools.com

2. Business Activity

Axora Tools LLC is an e-commerce company specializing in the sale of professional tools, workshop equipment, gardening tools, generators, and related products to customers in the United States and the European Union.

3. Responsible for Content

The person responsible for content on this website in accordance with applicable media and press laws:

  • Axora Tools LLC — Management
  • Address: 5830 E 2nd St, Ste 7000 #32940, Casper, Wyoming 82609, USA
  • Email: support@axoratools.com

4. EU Online Dispute Resolution

In accordance with EU Regulation No 524/2013 on online dispute resolution for consumer disputes, we are required to inform EU consumers about the European Commission's Online Dispute Resolution (ODR) platform. This platform can be used to resolve disputes arising from online purchases.

ODR Platform: https://ec.europa.eu/consumers/odr

Our email address for dispute resolution purposes is: support@axoratools.com

We are willing to participate in an out-of-court dispute resolution procedure before a consumer arbitration board, where required by applicable law.

5. Complaint Handling Procedure

Axora Tools LLC is committed to resolving customer complaints promptly and fairly. If you have a complaint about our products or services, please follow these steps:

  • Step 1 — Contact Us: Send your complaint to support@axoratools.com or call +1 346 097 6959. Please include your order number, a description of the issue, and any supporting documentation (photos, receipts, etc.).
  • Step 2 — Acknowledgment: We will acknowledge your complaint within 2 business days and assign a case reference number.
  • Step 3 — Investigation: Our team will investigate the complaint and aim to provide a resolution within 10 business days. Complex cases may require additional time, in which case we will keep you informed of the progress.
  • Step 4 — Resolution: We will offer an appropriate resolution, which may include a replacement, refund, repair, or other remedy as applicable.
  • Step 5 — Escalation: If you are not satisfied with our response, you may escalate your complaint to management by emailing support@axoratools.com with the subject line "Complaint Escalation." Management will review and respond within 5 additional business days.

For EU Consumers: If your complaint remains unresolved, you may use the EU Online Dispute Resolution platform (link above) or contact your local consumer protection authority or alternative dispute resolution (ADR) body.

For US Consumers: If your complaint remains unresolved, you may file a complaint with the Federal Trade Commission (FTC) at https://www.ftc.gov/complaint, the Better Business Bureau (BBB), or your state's consumer protection office.

6. Intellectual Property

All content on this website — including but not limited to text, graphics, logos, images, product photographs, and software — is the property of Axora Tools LLC or its licensors and is protected by US and international copyright and trademark laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited without prior written consent.

7. Disclaimer

The information on this website is provided "as is" without any warranty, express or implied. While we make every effort to ensure the accuracy of the information presented, Axora Tools LLC does not guarantee that the website content is complete, accurate, or up-to-date. We reserve the right to modify or remove content at any time without prior notice.

8. Liability for Links

Our website may contain links to external third-party websites. We have no control over the content of these websites and accept no liability for their content. The respective operators of linked websites are solely responsible for their content and compliance with applicable laws.

9. Contact Us

For any questions regarding this Legal Notice, please contact us:

  • Email: support@axoratools.com
  • Phone: +1 (307) 445-4466
  • Address: Axora Tools LLC, 5830 E 2nd St, Ste 7000, 32940, Casper, Wyoming 82609, USA