Shipping Policy

Last updated: March 30, 2026

1. Overview

At Axora Tools, we are committed to delivering your orders efficiently and securely. This Shipping Policy outlines our procedures, timelines, and responsibilities to ensure a transparent shopping experience. By placing an order on our website, you agree to the terms outlined below.

2. Processing & Handling Time

All orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that processing times may be slightly extended during high-volume periods or seasonal sales.

3. Shipping Locations

We currently offer shipping to the following regions:

  • United States (USA)

  • European Union (EU)

4. EU Fulfillment Center (Italy)

To ensure high quality and efficient distribution, all products are shipped from within the European Union. Our company operates through a dedicated subsidiary located in Italy, allowing for streamlined logistics and standardized quality control for all international shipments.

5. Shipping Carriers

To provide reliable and fast delivery, we partner with industry-leading couriers, including:

  • UPS

  • DHL

  • FedEx

6. Expected Delivery Times

Once your order has been dispatched from our fulfillment center, the average delivery time is:

  • 3–5 business days.

Important Disclaimer: Please note that delivery times are estimates, not guarantees. While we and our carriers strive to meet these timelines, actual delivery dates may vary based on your specific location and the factors mentioned in the "Delays & External Conditions" section below.

7. Tracking Information

Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number(s). The tracking number will typically become active within 24 hours of dispatch. You can monitor your package’s progress directly through the carrier’s website.

8. International Shipping, Customs & Duties

  • EU Customers: As items are shipped from our Italian subsidiary, orders delivered within the EU are typically not subject to additional customs duties.

  • USA Customers: As items are shipped from our USA subsidiary, orders delivered within the USA are typically not subject to additional customs duties.

    • Exception: In the event that a product is out of stock at our USA facility, it may be shipped from our EU. In these specific cases, the package may be subject to import duties and taxes once it reaches the United States. These charges are the responsibility of the customer.

Axora Tools is not responsible for these charges if they are applied. They are the responsibility of the customer.

9. Delays & External Conditions

Axora Tools is not responsible for delays caused by:

  • Transportation conditions or infrastructure disruptions.

  • Customs clearance procedures.

  • Courier-specific delays (e.g., peak season backlogs).

  • Severe weather or natural disasters.

10. Incorrect Address Policy

It is the customer's responsibility to ensure that the shipping address entered at checkout is correct and complete. If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the additional shipping costs to re-send the item. Axora Tools is not liable for packages delivered to an incorrectly provided address.

11. Lost, Stolen, or Damaged Packages

  • Damaged Items: If you receive your order and it is damaged, please contact us immediately at support@axoratools.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will work toward a satisfactory solution.

  • Lost/Stolen Packages: Axora Tools is not responsible for packages confirmed as "Delivered" by the carrier that are subsequently lost or stolen. We recommend shipping to a secure location.

12. Shipping Restrictions

We currently do not ship to P.O. Boxes or APO/FPO addresses. Additionally, we do not ship to countries or territories outside of the USA and the EU at this time.

13. Policy Updates

Axora Tools reserves the right to modify this Shipping Policy at any time. Any changes will be posted on this page and will apply to all orders placed after the date of the update. We encourage you to review this policy periodically.

14. Contact Information

For questions regarding your shipment or this policy, please reach out to us:

  • Email: support@axoratools.com
  • Address: 5830 E 2nd St, Ste 7000, 32940, Casper, Wyoming 82609, USA
  • Phone :+1 (307) 445-4466

15. Important Links