Warranty

Last Updated: March 28, 2026

Axora Tools LLC (“we,” “us,” or “our”) stands behind the quality of the products we sell. This Warranty Policy outlines the warranty coverage, terms, and claims process for products purchased from https://axoratools.com. This policy complies with applicable US warranty laws (including the Magnuson-Moss Warranty Act) and EU consumer protection legislation (including the EU Directive 2019/771 on the sale of goods).

1. Manufacturer’s Warranty

Most products sold by Axora Tools LLC come with a manufacturer’s warranty. Warranty duration and coverage vary by product and manufacturer. Specific warranty terms are indicated on the product page or included in the product documentation. Typical warranty periods range from 1 to 3 years depending on the product category.

The manufacturer’s warranty generally covers defects in materials and workmanship under normal use conditions. It does not cover damage resulting from misuse, abuse, neglect, unauthorized modifications, improper maintenance, normal wear and tear, or accidents.

2. EU Legal Guarantee of Conformity (EU Consumers)

If you are a consumer residing in the European Union, you are entitled to a minimum 2-year legal guarantee of conformity under EU Directive 2019/771, regardless of any manufacturer’s warranty. Under this guarantee:

  • Products must conform to the contract of sale at the time of delivery.
  • Any defect that appears within one year of delivery is presumed to have existed at the time of delivery (reversed burden of proof), unless this is incompatible with the nature of the goods or the defect.
  • If a product is found to be non-conforming, you are entitled to have the product repaired or replaced free of charge. If repair or replacement is not possible or disproportionate, you may request a price reduction or a full refund.
  • Some EU member states may provide longer guarantee periods under national law. Your statutory rights are not affected by this Warranty Policy.

3. US Warranty Rights

Under the Magnuson-Moss Warranty Act and applicable state consumer protection laws, you may have additional warranty rights. Implied warranties, including the implied warranty of merchantability and fitness for a particular purpose, apply to products sold in the United States. Some states do not allow limitations on implied warranties, so the above limitations may not apply to you.

4. What Is NOT Covered

This warranty does not cover:

  • Damage caused by misuse, abuse, accident, or negligence.
  • Damage from unauthorized repairs, modifications, or alterations.
  • Normal wear and tear, including but not limited to scratches, dents, and fading.
  • Damage caused by improper storage, maintenance, or use contrary to product instructions.
  • Consumable parts and accessories (e.g., blades, filters, oils, belts, spark plugs) unless defective at the time of delivery.
  • Products used for purposes other than their intended use.
  • Damage resulting from power surges, natural disasters, or other external causes.

5. How to Make a Warranty Claim

To submit a warranty claim, please follow these steps:

  • Step 1: Contact our support team at support@axoratools.com or call +1 (307) 445-4466. Provide your order number, the product name, a description of the defect, and photographs showing the issue.
  • Step 2: Our team will review your claim within 3 business days and determine whether the issue is covered under warranty.
  • Step 3: If the claim is approved, we will provide instructions for returning the defective product. For EU customers, return shipping for warranty claims is covered by Axora Tools LLC.
  • Step 4: Upon receiving and inspecting the returned product, we will arrange a repair, replacement, or refund as appropriate.

Processing Time: Warranty claims are typically resolved within 10–15 business days from the date we receive the returned product.

6. Repair or Replacement

At our discretion (and subject to your statutory rights), we may choose to:

  • Repair the defective product at no cost to you.
  • Replace the product with an identical or equivalent product.
  • Refund the purchase price if repair or replacement is not feasible.

Replacement products may be new or refurbished and will carry the remainder of the original warranty period or 90 days, whichever is longer (unless longer periods are required by applicable law).

7. Shipping Costs for Warranty Claims

  • EU Customers: We cover the cost of return shipping for valid warranty claims within the EU legal guarantee period.
  • US Customers: Return shipping costs for warranty claims are covered by Axora Tools LLC for products within the manufacturer’s warranty period. You may be responsible for shipping costs if the product is outside the warranty period.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Axora Tools LLC’s liability under this warranty is limited to the repair, replacement, or refund of the defective product. We shall not be liable for any indirect, incidental, special, or consequential damages. This limitation does not apply where prohibited by law, including EU consumer protection regulations.

9. Contact Us

For warranty questions or to submit a claim, please contact us:

  • Email: support@axoratools.com
  • Phone: +1 (307) 445-4466
  • Address: Axora Tools LLC, 5830 E 2nd St, Ste 7000, 32940, Casper, Wyoming 82609, USA